Essentials of Veterinary Practice, an Introduction to the Science of Practice Management
By Philippe Moreau and Richard Nap
Essentials of Veterinary Practice PDF is a richly illustrated, practical reference book on management concepts relevant to any member of the veterinary healthcare team interested in mastering those crucial business skills that are the real success drivers of the veterinary profession – and career progression.
The key topics covered are divided into six main sections:
Practice Management in Perspective
Offering Customer Service
Building Relationships
Getting Your Message Across
Working Effectively as a Team
Practice Finances.
The reader will find easy to apply information, whether a practice owner, an associate, a manager, a recent graduate or student, or indeed any team member working in a successfocused veterinary practice. We trust our book will help you to make improvements in your daily procedures, resulting in higher job satisfaction, better team performance and improved business results.
Table of Contents
S E C T I O N O N E
Practice
Management
in Perspective
S E C T I O N T W O
Offering
Customer Service
S E C T I O N T H R E E
Building
Relationships
S E C T I O N F O U R
Getting Your
Message Across
S E C T I O N F I V E
Working Effectively
as a Team
Contents
Foreword and Introduction
The evolution of the veterinary
profession
What is practice management?
Getting started
Clinical veterinary services
Retailing and merchandising
The family/pet bond
Knowing your clients
Basic communication concepts and
techniques
Marketing in the clinic – communication
tools
Communication tools outside the clinic
Staff and team management
Time management
Organisation in your clinic
S E C T I O N S I X
Practice
Finances
S E C T I O N S E V E N
Conclusion
Setting the fees
Financial indicators
Epilogue and Conclusion
Further reading
Acknowledgement
