A Guide to Oral Communication in Veterinary Medicine

A Guide to Oral Communication in Veterinary Medicine pdf

By Ryane E. Englar

A Guide to Oral Communication in Veterinary Medicine Book PDF. Good communication skills provide better clinical outcomes and help avoid minor as well as major mistakes. Approximately 60-80% of negligence claims against vets are related to poor communication, with new graduates especially vulnerable. Communication skills are a growing part of the curriculum in veterinary schools, recognising how fundamental clear communication is to good practice. A Guide to Oral Communication in Veterinary Medicine covers why communication skills are important, the structure of typical communications and suggested approaches, veterinary specific communication pathways, and sample scripts between vet and client. Scenarios covered include everyday communication, dealing with challenging situations, different species, different settings, and communication within the veterinary team. The aim is to instill confidence and competence, build professionalism, and avoid problems. Most current teaching is based on a toolbox approach developed from the human medicine model. However, there is no set standard for teaching methodology, which is why this is primarily a book for students, but also includes a section for educators to provide guidance in this nascent subject.

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Table of Contents
Part I: Clinical communication as an integral part of the veterinary profession.
What do our clients understand? The evolution of the doctor-patient relationship, patient autonomy, and health literacy
How can we help our clients to understand? The emergence of clinical communication as a teachable science
How can we structure the consultation from the vantage point of clinical communication?
The Calgary-Cambridge guide as a blueprint for a collaborative consultation
Part II: Defining oral communication skills as they relate to the veterinary consultation. First impressions
Defining entry-level communication skills: reflective listening
Defining entry-level communication skills: empathy
Defining entry-level communication skills: nonverbal cues
Defining entry-level communication skills: open-ended questions and statements
Defining supplemental communication skills: reducing medical jargon
Enhancing relationship-centered care through partnership
Eliciting the client’s perspective to enhance relationship-centered care
Asking permission to enhance relationship-centered care
Enhancing relationship-centered care by assessing the client’s knowledge
Mapping out the clinical consultation: signposting
Communication skills that facilitate client comprehension: summarizing and checking in with the client
Communication skills that facilitate compliance: contracting for next steps
Agenda-setting and the final “check-in”
Defining two new skills that companion-animal clients value: compassionate transparency and unconditional positive regard
Part III: Applying communication skills to everyday conversations in clinical practice. Using communication skills to initiate the consultation
Using communication skills to gather data: history taking
Using communication skills to gather data: explaining and planning
Part IV: Testing your understanding of oral communication skills in veterinary medicine. End-of-chapter reading comprehension questions
Workbook-style exercises
Answer key to workbook-style exercises
Clinical vignettes for role play

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