Front Office Management for the Veterinary Team, 3rd Edition

By Heather Prendergast

Learn to navigate the day-to-day skills you need to be a valuable member of the veterinary office team! Front Office Management for the Veterinary Team, 3rd Edition covers veterinary office duties ranging from: scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes two all-new chapters on strategic planning and leadership, updated coverage of office procedures, veterinary ethics, and technology. In addition, this complete guide to veterinary practice management features step-by-step instructions, making it easier for you to master vital front office tasks!

• UPDATED! Chapters include the most current information on team leadership, veterinary ethics and legal issues, human resources, and finance management.
• UPDATED! Coverage of technology and procedures includes new computer screen shots and new photos.
• Comprehensive coverage of front office skills includes telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients.
• Review questions and suggested activities reinforce important concepts presented in each chapter.
• Coverage of clinical assisting ranges from examinations and history taking for patients to kennels and boarding procedures, as well as radiology and laboratory procedures.
• Veterinary Ethics and Legal Issues chapter helps you protect the practice, and run an office based on ethical principles.
• An Evolve companion website lets you practice front office tasks with exercises in bookkeeping/accounts receivable, appointment management, and charting.
• Downloadable working forms offer practice in completing sample checks, laboratory forms, and incident reports.
• Information on electronic banking and tax forms ensures that you adhere to the latest financial guidelines.
• Information on security in office communication covers the most current methods of safe, electronic communication.
• Practice Point boxes highlight practical information to remember while on the job.
• Veterinary Hospital Managers Association (VHMA) Critical　Competencies are highlighted in each chapter.