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BSAVA Manual of Small Animal Practice Management and Development

BSAVA Manual Practice Management Small Animals

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Bsava Manual Of Small Animal Practice Management And Development Pdf Download

By Carole Clarke and Marion Chapman

BSAVA Manual of Small Animal Practice Management and Development. This is more than just a management book. Written by a range of experienced authors who have designed and built surgeries, managed veterinary staff, bought and used the equipment, and ‘cleaned the floors’, this manual brings ideas and guidelines that will be useful in improving and running a small animal veterinary business, whether established or new.

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Table of Contents

TABLE OF CONTENTS:

1. Managing the planning and construction process

2. Plant and systems

3. Floor plans, design and maintenance

4. IT and telecommunications

5. Reception and client areas

6. Consulting area

7. Wards and in-patient areas

8. Surgical and preparation areas

9. Dentistry

10. Endoscopy

11. ECG

12. Ultrasonography

13. Radiography

14. Laboratory

15. Managing the practice dispensary

16. Offices and staff accommodation

17. Communication

18. Leadership and self-management

19. Managing people

20. Employment law

21. Ethics of professional practice management

22. Health and safety

23. Strategy and planning

24. Finance

25. Marketing and Branding

26. Service quality

27. The customer experience

28. Clinical effectiveness

Index

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