Veterinary Practice Management: A Practical Guide

Veterinary Practice Management: A Practical Guide

By Georgina Stutchfield and Maggie Shilcock

Veterinary Practice Management: A Practical Guide PDF provides all the practical tips for managing and improving the financial performance of a veterinary practice. Mandatory reading for all owners and veterinary practice managers, it also proves indispensable for commercial veterinary companies and independent outlets alike as well as for all members of the veterinary practice team and representatives who visit veterinary practice managers.

  • Helps the new manager whether from a veterinary background or elsewhere
  • Includes issues around staff recruitment and training, recommending specific pet insurance to clients, new RCVS standards, RCVS Code of Professional Conduct and Medicines Regulations
  • Contains new information on energy and environmental waste management both essential to modern practices
  • Relates theory to practice through practical advice and top tips
  • Provides essential reading for all those taking practice management examinations or continuing professional development courses
Table of Contents
Veterinary practice: how and why it is changing
The management of veterinary practices
What is a veterinary practice manager?
Moving into management-what makes a good manager?
Managing yourself
Business planning
Managing human resources: the importance of staff, recruitment and discipline
Principles of employment law
Human resources: teamwork, communication, and managing change
Human resources: training and appraisals
Client care
Sales and marketing
Understanding financial accounts
Management accounts and financial planning
Stock management
Pricing of fees and products
Information technology
Office management
Premises management
Health and safety
Pharmacy and dispensing
Statutory and ethical aspects of practice
The future of practice management

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