By Georgina Stutchfield and Maggie Shilcock
Veterinary Practice Management: A Practical Guide provides all the practical tips for managing and improving the financial performance of a veterinary practice. Mandatory reading for all owners and veterinary practice managers, it also proves indispensable for commercial veterinary companies and independent outlets alike as well as for all members of the veterinary practice team and representatives who visit veterinary practice managers.
Features
Features:
- Helps the new manager whether from a veterinary background or elsewhere
- Includes issues around staff recruitment and training, recommending specific pet insurance to clients, new RCVS standards, RCVS Code of Professional Conduct and Medicines Regulations
- Contains new information on energy and environmental waste management both essential to modern practices
- Relates theory to practice through practical advice and top tips
- Provides essential reading for all those taking practice management examinations or continuing professional development courses
Table of Contents
Table of Contents:
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Veterinary Practice: How and Why It Is Changing
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The Management of Veterinary Practices
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What Is a Veterinary Practice Manager?
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Moving into Management โ What Makes a Good Manager?
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Managing Yourself
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Business Planning
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Managing Human Resources: The Importance of Staff, Recruitment and Discipline
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Principles of Employment Law
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Human Resources: Teamwork, Communication, and Managing Change
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Human Resources: Training and Appraisals
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Client Care
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Sales and Marketing
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Understanding Financial Accounts
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Management Accounts and Financial Planning
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Stock Management
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Pricing of Fees and Products
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Information Technology
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Office Management
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Premises Management
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Health and Safety
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Pharmacy and Dispensing
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Statutory and Ethical Aspects of Practice
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The Future of Practice Management