Veterinary Practice Management: A Practical Guide

• Helps the new manager whether from a veterinary background or elsewhere
• Includes issues around staff recruitment and training, recommending specific pet insurance to clients, new RCVS standards, RCVS Code of Professional Conduct and Medicines Regulations
• Contains new information on energy and environmental waste management both essential to modern practices
• Relates theory to practice through practical advice and top tips
• Provides essential reading for all those taking practice management examinations or continuing professional development courses

Table of Contents:

1. Veterinary Practice: How and Why It Is Changing

2. The Management of Veterinary Practices

3. What Is a Veterinary Practice Manager?

4. Moving into Management – What Makes a Good Manager?

5. Managing Yourself

6. Business Planning

7. Managing Human Resources: The Importance of Staff, Recruitment and Discipline

8. Principles of Employment Law

9. Human Resources: Teamwork, Communication, and Managing Change

10. Human Resources: Training and Appraisals

11. Client Care

12. Sales and Marketing

13. Understanding Financial Accounts

14. Management Accounts and Financial Planning

15. Stock Management

16. Pricing of Fees and Products

17. Information Technology

18. Office Management

19. Premises Management

20. Health and Safety

21. Pharmacy and Dispensing

22. Statutory and Ethical Aspects of Practice

23. The Future of Practice Management