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Veterinary Office Practices 2nd Edition

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Veterinary Office Practices 2Nd Edition Pdf Download

By Vicki Judah

Veterinary Office Practices 2nd Edition provides an inside look at the exciting roles and responsibilities of veterinary assistants in animal hospitals or private veterinary practice, along with detailed instructions on scheduling, client relations, charting, case management software, billing, and everything you need to work successfully within a veterinary practice. In addition to clear learning objectives, helpful charts and graphics, and reader-friendly concepts, Veterinary Office Practices 2nd Edition includes case studies and review questions that allow you to apply chapter concepts and check your understanding.

Table of Contents

Table of Contents:

PART 1: The Veterinary Office

  1. Introduction to Veterinary Practice

  2. Care and Maintenance of the Veterinary Practice Facility

  3. Front Office and Receptionist Duties

  4. Computers

PART 2: Communication and Professional Growth

  1. Interpersonal Communication

  2. Interacting with Clients

  3. Stress

  4. Ethics

PART 3: Financial Matters

  1. Fee Collection Procedures, Billing, and Payroll

Glossary

Bibliography

Index

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