Veterinary Practice Management, 3rd Edition

Table of Contents:

1. Starting up in Practice

2. General Tips

3. The Practice Premises

4. The Pet Care Centre

5. Client Meetings

6. Involvement in the Local Community

7. The Receptionist and the Nurse

8. Veterinary Nurse Clinics

9. The Veterinary Surgeon

10. Staff Motivation

11. Staff Training

12. Staff Appraisal

13 Interview Techniques

14. Partner’s Responsibilities

15. Retirement

16. The Practice Manager

17. The Practice Manual

18. Business Marketing

19. Record Keeping

20. Stock Control

21. Computers in Practice

22. The Business Plan

23. Understanding Practice Accounts

24. Budget Forecasts and Performance Monitoring

25. Capital Budgeting

26. The Ins and Outs of Cash Flow

27. Management Accounts

28. Construction of a Fee

29. Securing Income

30. Buying a Property

31. A Tax on Income

32. Value Added Tax

33. PAYE and National Insurance

34. Insurance and Pensions

35. Pharmacy

36. Health and Safety and COSHH (Control of Substances Hazardous to Health)

37. Employment Law

38. Limited Companies

39. Buying and Selling a Partnership

40. Payment by the Incoming Partner

41. Valuation of Goodwill

42. Partnership Contracts

Index