Practice Management for the Veterinary Team [PDF]

Practice Management For The Veterinary Team 4Th Edition Pdf Download

By Heather Prendergast

Practice Management for the Veterinary Team: Front Office, Operations, and Development, 4^th Edition, covers critical practice management subjects such as team leadership, inventory management, appointment management, team development, and providing an exceptional client experience through solid communication techniques. This edition includes revised and updated chapters on leadership, the veterinary team, professional growth and development, and medical record management. New to this edition are chapters covering telehealth and practice management software. This complete guide to veterinary practice management features step-by-step instructions, making it easier to learn essential practice management tasks.

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Table of Contents

SECTION I Veterinary Practice Team and Development
1 The Heart of Veterinary Medicine
2 The Leadership Team
3 The Veterinary Team and Front Office Procedures
4 Human Resources in the Veterinary Practice
5 Veterinary Ethics and Legal Issues
6 Professional Development
7 Telemedicine
8 Practice Integrated Management Software
9 Medical Records Management
SECTION II Veterinary Operations
10 Appointment Management
11 The Client Experience
12 Marketing
13 Inventory Management
14 Controlled Substances
15 Safety in the Veterinary Practice
16 Finance Management
17 Strategic Planning
Abbreviations
Glossary
Index