Practice Made Perfect, A Complete Guide to Veterinary Practice Management 2nd Edition. Todayโs managers must have a wide range of skills to play an effective role in the success of a practice. The second edition of this best-selling practice management bible is fully updated and offers advice you can apply immediately. You will increase your confidence as a manager, ensure financial growth and foster a team environment in your practice. Topics covered include personnel management, employment laws, accounting and bookkeeping, medical records, marketing your practice, and much more.
This comprehensive guide is an excellent resource for those who are new to veterinary management, as well as those who might benefit from a reference or refresher. Each chapter has been reviewed by a subject-matter expert and includes sample forms, letters, log, and more. The chapter on employment law was reviewed by an attorney in 2011 and updated with the most recent federal regulations.
Tips for setting up internal controls in the bookkeeping process
Social media marketing
Expanded and updated information on budgeting
A quick-start guide to managing overstocked inventory
Companion website access containing all pertinent forms in the book
Table of Contents
Table of Contents:
PART I: INTRODUCTION TO MANAGEMENT
1. What You Need to Know About Management
2. What Does It Take to Be a Manager?
3. Strategic Planning PART II: PERSONNEL AND HUMAN RESOURCES
4. Personnel Management
5. The Employment Cycle
6. Employment Laws PART III: OPERATIONS AND MAINTENANCE
7. Reception and Front-Desk Procedures
8. Medical Records
9. Inventory Control and Management PART IV: FINANCE AND ECONOMICS
10. Hospital Revenue and Financial Control
11. Accounting and Bookkeeping PART V: MARKETING AND CLIENT RELATIONS
12. The HumanโCompanion Animal Bond
13. Marketing Your Veterinary Practice
Glossary
References
Additional Resources
Index
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