Blackwell’s Five-Minute Veterinary Practice Management Consult 3rd Edition

• Presents essential information on veterinary practice management in an easy-to-use format
• Offers a practical support tool for the business aspects of veterinary medicine
• Includes 26 brand-new topics and 78 significantly updated topics
• Provides models of veterinary practice, challenges to the profession, trends in companion practices, and more
• Features contributions from experts in veterinary practice, human resources, law, marketing, and more
• Supplies sample forms and other resources digitally on a companion website

Editor-in-Chief and Consulting Editors
List of Contributors
Preface
About the Companion Website

Section 1 Marketplace

• Veterinary Practice Models, Challenges, Trends

• Today’s Clients, Veterinarians, Veterinary Students

• Veterinary Teams, Trade Areas, Stakeholders

• Human–Animal Bond, Mergers, Corporate and Specialty Practices

Section 2 Administrative Management

• Workplace and Team Management

• Leadership, Change Management, Accountability

• Managing Meetings, Insurance, Organizational Culture

Section 3 Human Resources

• Compensation, Benefits, Staff Recruitment and Development

• Training, Performance Evaluations, Conflict Resolution

• Employee Manuals, Staff Turnover, Termination

Section 4 Client Relationship Management

• Client Service Basics and Strategies

• Client Expectations, Retention, Satisfaction

• Telehealth, Client Education, Marketing Approaches

Section 5 Communication

• Effective Communication Techniques

• Handling Difficult Conversations and Bad News

• Discussing Finances, Behavior, Nutrition, End-of-Life Care

Section 6 Marketing Management

• Marketing and Branding Fundamentals

• Internal and External Client Marketing

• Digital Marketing, Online Presence, Client Outreach

Section 7 Financial Management

• Financial Statements, Benchmarking, Profitability

• Practice Buying, Selling, Tax Planning, Valuation

Section 8 Cash Management

• Revenue and Expense Management

• Budgeting, Inventory Control, Accounts Receivable

Section 9 Operations Management

• Medical Records, Standards of Care

• Profit Centers, Inventory and Pharmacy Management

Section 10 Information Technology

• IT Basics for Veterinary Practices

• Cybersecurity, Digital Marketing, Paperless Systems

Section 11 Facility Management, Design, and Construction

• Practice Ownership Basics

• Site Selection, Construction Planning, Sustainable Design

Section 12 Practice Safety

• Workplace Safety, Client and Animal Safety

• Emergency Preparedness, Controlled Substances

Section 13 Legal Issues

• Informed Consent, Malpractice, Employment Law

• Contracts, Privacy Policies, Animal Law

Section 14 Planning and Decision Making

• Career Planning, Strategic Business Planning

• Succession, Risk, and Retirement Planning

Section 15 Appendices

• Additional Resources, Sample Documents, Glossary

Abbreviations
Glossary
Index