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FAQ
Quick guide for Downloading, Files & Membership. If you still need help, submit a ticket at the bottom.
Downloads & Reading Help
- Windows: Right-click → Extract All.
- Mac: Double-click (unzips automatically).
- Android: ZArchiver or RAR.
- iPhone/iPad: Files app → tap ZIP → Preview/Extract (or use iZip).
After extraction you’ll see PDF / EPUB files.
- Windows/Mac: Calibre (recommended)
- Android: Lithium, ReadEra, Moon+ Reader
- iPhone/iPad: Apple Books (built-in) or Marvin
If layout looks odd, try another reader app.
- Update to the latest viewer.
- Desktop: Adobe Acrobat Reader / Foxit.
- Mobile: Adobe / Foxit or built-in viewer.
If text is garbled, re-download and open in Adobe/Foxit.
- Use the second server (same file).
- Try a VPN: ProtonVPN, Windscribe, TunnelBear.
- For speed: use a download manager (FDM on PC/Mac, ADM on Android).
- Android: Files → Downloads or the app’s folder.
- iOS: Files → On My iPhone → Downloads → “Share” → “Copy to” your reader app.
- Unzip: ZArchiver (Android), iZip (iOS), built-in (Win/Mac)
- EPUB: Calibre (PC/Mac), Lithium (Android), Apple Books (iOS)
- PDF: Adobe Acrobat Reader / Foxit
- VPN: ProtonVPN, Windscribe, TunnelBear
- Download Manager: FDM (PC/Mac), ADM (Android)
Membership — Poblems, Pay, Upgrade, or Cancel
- Clear browser cache & cookies completely.
- Log out of your account, then log in again.
- Try another browser or device (to rule out cached limits).
- If it still shows the old limit, submit a ticket with a screenshot.
Tip: Some browsers keep aggressive caches; a full clear + re-login fixes it in most cases.
- Go to the Subscriptions page.
- Select your membership → Sign Up / Checkout.
- Fill your details and complete the checkout.
Need other payment methods? Contact Us Payments tab.
⚠️ You must cancel your current membership first.
- Cancel your active plan (see Cancel below).
- After cancellation, go to Subscriptions.
- Choose the new plan → Sign Up / Checkout → complete payment.
Submit a Support Ticket
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We usually respond within 24–48 hours. For book requests, we can't will reply once we get the book which can take time