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Support Center

Quick guide for Downloading, Files & Membership. If you still need help, submit a ticket at the bottom.

Downloads & Reading Help

  • Windows: Right-click → Extract All.
  • Mac: Double-click (unzips automatically).
  • Android: ZArchiver or RAR.
  • iPhone/iPad: Files app → tap ZIP → Preview/Extract (or use iZip).
After extraction you’ll see PDF / EPUB files.
  • Windows/Mac: Calibre (recommended)
  • Android: Lithium, ReadEra, Moon+ Reader
  • iPhone/iPad: Apple Books (built-in) or Marvin
If layout looks odd, try another reader app.
  • Update to the latest viewer.
  • Desktop: Adobe Acrobat Reader / Foxit.
  • Mobile: Adobe / Foxit or built-in viewer.
If text is garbled, re-download and open in Adobe/Foxit.
  • Use the second server (same file).
  • Try a VPN: ProtonVPN, Windscribe, TunnelBear.
  • For speed: use a download manager (FDM on PC/Mac, ADM on Android).
  • Android: Files → Downloads or the app’s folder.
  • iOS: Files → On My iPhone → Downloads → “Share” → “Copy to” your reader app.
  • Unzip: ZArchiver (Android), iZip (iOS), built-in (Win/Mac)
  • EPUB: Calibre (PC/Mac), Lithium (Android), Apple Books (iOS)
  • PDF: Adobe Acrobat Reader / Foxit
  • VPN: ProtonVPN, Windscribe, TunnelBear
  • Download Manager: FDM (PC/Mac), ADM (Android)

Membership — Poblems, Pay, Upgrade, or Cancel

  • Clear browser cache & cookies completely.
  • Log out of your account, then log in again.
  • Try another browser or device (to rule out cached limits).
  • If it still shows the old limit, submit a ticket with a screenshot.
Tip: Some browsers keep aggressive caches; a full clear + re-login fixes it in most cases.
  1. Go to the Subscriptions page.
  2. Select your membership → Sign Up / Checkout.
  3. Fill your details and complete the checkout.
Need other payment methods? Check the Payments tab.
⚠️ You must cancel your current membership first.
  1. Cancel your active plan (see Cancel below).
  2. After cancellation, go to Subscriptions.
  3. Choose the new plan → Sign Up / Checkout → complete payment.

Cancel Your Membership Easily

You can cancel at any time in just a few clicks. Follow the steps below to stop future payments.

  1. Cancel Now, Open PayPal Automatic Payments

    This will take you to your PayPal subscription settings.

  2. On PayPal, find your Active Subscription, select Vet eBooks, then click Cancel.
  3. Still having issues? Submit a Ticket Or Send Email Directly To vetebooksnotify@gmail.com
Refund policy: If you were charged by mistake, simply reach out to us and we will issue a refund.

Submit a Support Ticket

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We usually respond within 24–48 hours. For book requests, we can't will reply once we get the book which can take time
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